ENGINE SUPPORT PROTOCOL
Artist Operations Hub
Connect straight to distribution operators for audio metadata fixes, ISRC validation, DSP delivery logs, or account assistance.
Distribution Troubleshooting
Direct ticket dispatch to our track ingest engineers.
Direct Support Inboxes
support@sonixaudio.internal
Urgent delivery escalations: release-ops@sonixaudio.internal
Live Operations Console
Monday – Friday: 08:00 to 22:00 UTC
Average queue time: < 3 minutes during active shifts
Artist Discord & Community
Over 8,400 independent audio creators
Weekly feedback sessions, DAW fader templates, and distribution tips
Live Chat Desk
Available NowIn-app studio console chat is open for real-time ingest inspection. Sign in with your Google account to initiate a session.
Community Network
Join Discord Artist Exchange